Shipping policy

Horizon Beauty | Shipping & Delivery Policy

Thank you for shopping with Horizon Beauty. We partner with reliable courier services to ensure your beauty and hygiene products reach you safely. Please review our shipping guidelines, timeframes, and terms below.

1. Delivery Areas & Service Partner

We ship to residential and business addresses throughout the Republic of South Africa.
All our standard shipments are dispatched using Aramex Store-to-Door courier services.
Please note that Aramex cannot deliver to PO Boxes; a physical street address is required for all orders.

2. Shipping Timeframes

Processing Time: Orders are typically processed and packed within 1 to 2 business days after payment confirmation.
Transit Time: Once dispatched, delivery via Aramex Store-to-Door generally takes 8 to 11 business days.
Business days exclude weekends and South African public holidays.

3. Shipping Rates

Shipping fees are calculated at checkout based on your delivery address and order volume.
Any promotional free shipping thresholds will be clearly displayed on our website homepage or at the checkout portal.

4. Tracking Your Order

Once your package has been handed over to Aramex, you will receive a shipping confirmation email containing your unique Aramex tracking number. You can track your package directly on the Aramex website using this number.

5. Limitation of Liability for Courier Delays

Legal Disclaimer: While Horizon Beauty makes every reasonable effort to ensure your order is packed and dispatched promptly, we are not liable for any delivery delays caused by the courier service, custom clearances, severe weather, labor strikes, or any other unforeseen logistical circumstances outside of our direct control.
By completing your purchase, you acknowledge that the delivery timeframe of 8 to 11 business days is an estimate provided by the carrier, and Horizon Beauty cannot guarantee exact delivery dates once the parcel leaves our facility.
If your delivery is significantly delayed past the expected window, please contact us, and we will open an official inquiry with Aramex on your behalf to expedite the process.

6. Delivery Integrity & Damaged Parcels

Inspection upon Receipt: We take great care in packaging our beauty tools and products securely. Upon delivery, please inspect the external packaging before signing for it.
Transit Damage: If your parcel arrives visibly damaged, torn, or tampered with, please take clear photographs immediately and notify our support team within 48 hours of delivery at [Insert Email, e.g., support@horizonbeauty.co.za]. This allows us to log a claim with Aramex and arrange a replacement for you.