Frequently Asked Questions
What ingredients are in your products?
All of our beauty products are formulated with carefully selected, high-quality ingredients. We prioritize natural and nourishing components like plant extracts, essential oils, and vitamins. Each product is dermatologist-tested and free from harmful chemicals such as parabens, sulfates, and phthalates. You can find a detailed ingredient list on each product page, and our team is always happy to answer specific questions about any ingredient.
Are your products cruelty-free and vegan?
Yes! We are proud to be a cruelty-free brand. None of our products are tested on animals, and we work exclusively with suppliers who share our ethical values. Many of our products are also vegan, meaning they contain no animal-derived ingredients. We clearly label vegan products on our website so you can easily identify them. We believe beauty should never come at the expense of animal welfare.
How should I store my beauty products?
To maintain the quality and effectiveness of your beauty products, store them in a cool, dry place away from direct sunlight and heat. Most products should be kept at room temperature (around 15-25°C). Avoid storing products in humid environments like bathrooms if possible, as moisture can affect their stability. Always ensure lids are tightly closed after use. For serums and oils, keep them away from extreme temperatures to preserve their beneficial properties.
What is your return policy for opened products?
We want you to be completely satisfied with your purchase. If you're not happy with a product, you can return it within 30 days of purchase for a full refund or exchange, even if it's been opened. We understand that sometimes a product just isn't the right fit for your skin, and we'd rather help you find something that works better for you. Please contact our customer service team with your order number and reason for return to get started.
Do you offer shade matching or consultation services?
Absolutely! We offer personalized beauty consultations to help you find the perfect products for your skin type and tone. You can reach out to our beauty experts via email, phone, or our contact form with details about your skin concerns and preferences. We also provide shade matching assistance for foundations, concealers, and other color-based products. Our team is dedicated to ensuring you get products that work beautifully with your unique complexion.